FAQ's
WILL THE PRODUCT BE SIMILAR TO THE ONES SHOWN IN PICTURES?
Yes. If the product is handcrafted there might be slight variations.
WHERE ARE WE CURRENTLY DELIVERING?
We deliver Worldwide.
WHAT IS THE DELIVERY TIMELINE?
The Delivery Timeline Depends on the desired product, in most cases we Take Up to 2-3 Weeks which include processing and delivery time. Urgent Deliveries Are also accommodated but will be charged under Express Delivery.
HOW CAN I EXCHANGE THE PRODUCT?
We Do Not Issue Any Refunds or Carry Out Any Exchanges Unless The Item You Have Ordered Is Faulty. If The Item Is Faulty, Please Notify Us Within 2 Working Days of Receipt. With Regard to Customized Orders, We Do Not Refund or Exchange the Order Under Any Circumstances.
CAN I RETURN THE PRODUCTS?
We Do Not Offer Returns Unless The Product(s) Received Has Any Kind Of Manufacturing Defect Or a Shipping Error On Our Team’s Part. In such a situation, Please Contact Our Customer Service Center by Emailing Us Images of the Defective Product At support@aishanajamkhan.com Or Call Us Within 2 Days of Purchase.
HOW DO I CHECK THAT MY ORDER HAS BEEN CONFIRMED?
When you place an order, a confirmation email is sent to you. If you don’t receive an email, you can contact our customer service.
HOW DO I TRACK MY ORDER?
You can click on “order status” in “MY ACCOUNT” section of the website.
HOW MANY TIMES WILL THE ORDER BE DELIVERED TO ME IN CASE I MISS THE FIRST DELIVERY?
As per company policy, the delivery will be made twice to account for a missed delivery. The parcel will be returned to us upon failure to receive it on the second attempt.
HOW TO RECOVER A FORGOTTEN PASSWORD?
In case you forget your password, you can click on “Forget Password” in the login section. An email will be sent for a password reset.
IS IT NECESSARY TO SIGN UP?
By signing up an account with www.ank.com, you will be able to access and manage your account information easily. This includes:
• Changing your password
• Updating your billing or shipping address
• Checking your order status
• Viewing your complete order history
• Updating your Address
WHAT ARE THE PAYMENT METHODS I CAN USE?
We offer the following payment methods:
- Credit/Debit Card
- PayPal
- Apple Pay
- Google Pay
- Zelle/Venmo
- Bank Transfer